Privacy Policy

Last update: 25/08/2024

This privacy policy describes how Changer Les Codes (‘we’, ‘our’, or ‘us’) collects, uses, and protects the personal information of its users (‘you’, ‘your’, or ‘yours’) in connection with the use of our platform for connecting with private chefs. We are committed to protecting the privacy of your personal data and complying with applicable data protection laws.

1. Information collected

When you use our platform, we collect the following information:

First and last name
Email address
Phone number
Physical address
Food preferences, restrictions, and allergies.

This information is collected through the form you fill out when you request service.

2. Use of data

The information we collect is used to:

Connect you with one or more private chefs suited to your needs.
Customize the services offered based on your food preferences and restrictions.
Facilitate communication between you and the selected chef after your quote is confirmed.
Manage payments through secure platforms such as Stripe and Apple Pay.
Enhance the user experience on our website.

We do not share your personal information with the chefs, except for your physical address, which is provided to them only after you have confirmed the quote. No other personal information is shared with third parties.

3. Payments

Payments on our platform are managed by secure payment services such as Stripe and Apple Pay. We do not store any information related to your payment methods; this information is processed directly by the payment platforms you use.

4. Data Security

We implement various security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption technologies and strict access control procedures.

5. Data Retention

We securely store your personal information on a secure cloud. After the necessary period for achieving the purposes for which they were collected, your data will be deleted from our systems, unless legal or regulatory obligations require extended retention.

6. User Rights

Right of access: You can request to view the personal information we hold about you.
Right of rectification: You can request the correction of any inaccurate or incomplete information.
Right to erasure: You can request the deletion of your personal information, subject to certain conditions.
Right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, you can contact us at the following address: contact@changerlescodes.com

7. Cookies and Tracking Technologies

We do not use cookies or other tracking technologies to collect information about your activity on our site.

8. Transferts internationaux de données

We operate globally, which may involve transferring your personal information outside the European Economic Area (EEA). In such cases, we ensure that these transfers are carried out in accordance with applicable laws, including implementing appropriate protective measures.

9. Changes to This Policy

We may need to modify this privacy policy from time to time. In the event of significant changes, we will notify you via email or through a notification on our site. We encourage you to regularly check this page for any updates.

10. Contact

For any questions or concerns regarding this privacy policy, you can contact us at the following address: contact@changerlescodes.com.

Refund Policy

We are committed to providing a pleasant and hassle-free experience for all our customers. In the event of a cancellation on your part, we apply the following conditions for refunds:

Cancellation made 48 hours or more before the dinner date : Full refund of the amount paid.
Cancellation made less than 48 hours before the dinner date. 50% refund of the amount paid.

We thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact us at: contact@changerlescodes.com.